The latest update to Yessheet
Key Capabilities of the AI Customer Service Enhancement
- Automated Data from Prior Support Tickets: Browse and evaluate prior tickets to develop ready-to-use response templates.
- Dynamic Shipping Estimates: Instant access to median shipping durations from previous consignments supports consistent, accurate "clearance duration" responses.
Balanced Work Model: Intelligently escalates more complex situations to live agents.
Effectiveness at Unparalleled Levels
Fast evaluations confirmed a dramatic reduction in reaction durations estimating just 15 seconds versus the standard five-minute stakeholder wait, directly enhancing productivity.Moreover, departments registered a whopping 60% decrease in support spending additional financial stores towards client competencies.